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Collections Specialist in Colorado Springs, CO at ZOE Holding Co.

Date Posted: 4/20/2019

Job Snapshot

Job Description

Collections Specialist- Non Exempt

Job Summary

Reports directly to Director of Finance and is responsible to track the consumers` accounts, in order to make sure of the accuracy of the current payments. The collection specialists investigate to find an explanation in the event that people might skip or fall short of the amount of a payment. After investigating, the collections specialist sends notice of past due to person in charge of account.

Duties and Responsibilities

  • Correspond with insurance companies regarding the status, resubmission, and appeal of claims
  • Ensure timely insurance appeals for denied or underpaid claims with submission of all necessary documentation
  • Work outstanding claims reports as assigned
  • Verifying patient insurance coverage when necessary for denials
  • Posting of contractual adjustments when necessary
  • Communicate effectively with billing staff and management
  • Document all insurance conversations and claim transactions in the management system
  • Recognizes and analyzes billing and collection problems
  • Determines solutions to problems independently
  • Provide various support services within the department
  • Customer service regarding collection issues, process and review account adjustments, resolve discrepancies.
  • Accountable for reducing delinquency for assigned accounts
  • Supports and executes the mission, ethics, and goals of the company effectively.
    •  Represents themselves in a positive and professional manner in the company and community.
    • Adheres to dress code with a clean and neat professional appearance.
    • Reports on time and as scheduled in order to complete work within designated time.
    • Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.
    • Performs all other duties assigned by Director of Finance


  • High school diploma or GED equivalent
  • Billing or Collections experience is preferred
  • Knowledge of Billing and Collections procedures
  • Strong attention to detail and goal oriented
  • Excellent written and verbal communication abilities


  1. Customer Service Jobs
  2. Collections Jobs